Sr. Service Specialist
Company: Bank of America
Location: Hialeah
Posted on: April 3, 2026
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Job Description:
Job Description: At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. We do this by driving Responsible Growth and
delivering for our clients, teammates, communities and shareholders
every day. Being a Great Place to Work is core to how we drive
Responsible Growth. This includes our commitment to being an
inclusive workplace, attracting and developing exceptional talent,
supporting our teammates’ physical, emotional, and financial
wellness, recognizing and rewarding performance, and how we make an
impact in the communities we serve. Bank of America is committed to
an in-office culture with specific requirements for office-based
attendance and which allows for an appropriate level of flexibility
for our teammates and businesses based on role-specific
considerations. At Bank of America, you can build a successful
career with opportunities to learn, grow, and make an impact. Join
us! Job Description: Sr. Service Specialist will be main point of
contact for Latin America and multi-national corporations,
providing timely and effective support on client's queries, wire
investigations, issue resolution, among other requests. Will work
in a fast-paced environment with demanding priorities, requiring
strong organizational skills and great attention to detail. Working
closely with internal teams to ensure seamless delivery of our
products and services, driving customer satisfaction. Job
Responsibilities: Respond to client inquires via phone or email in
a timely and professional manner. Resolve client issues and
concerns, escalating complex cases to senior team members. Conduct
wire investigations and resolve client issues in a prompt and
efficient manner. Collaborate with internal teams (i.e. Operations,
Technical Support) to ensure seamless delivery of our
products/services. Develop and maintain strong relationships with
client, understanding and whenever possible anticipating their
needs and preferences. Participate in regular team meetings,
sharing best practices and feedback. Identify and capitalize on
opportunities to improve client satisfaction. Required
Qualifications: 1 Year of client service experience Strong
understanding of Latin America markets, culture, and business
practices. Strong communication, interpersonal and problem-solving
skills. Work hours are normally 9:00am - 6:00pm EST Ask manger to
discuss during interview. Honor US Holidays Ability to work in a
fast-paced environment, prioritizing multiple tasks and deadlines.
Excellent time management, organization, and attention to details.
Proficiency in Microsoft Office Strong analytical and critical
thinking skills Previous experience in customer service
Self-motivated self-starter and able to work unsupervised. Ability
to work under pressure in a team environment. Ability to liaise
with all levels of the firm and people with different experiences
and backgrounds. Desired Qualifications: (Additional skills
considered a plus) Excellent written and spoken English and Spanish
Skills (native speaker or near-native fluency). Portuguese language
skills. Knowledge of SharePoint and InfoPath. Data analysis skills,
with ability to interpret and communicate data insights.
Understanding of regional differences and nuances Ability to
communicate effectively with people from diverse linguistic and
cultural backgrounds Experience with project management of process
improvement initiatives Other Skills: Embraces diversity of
thought, culture, and backgrounds to foster a culture of inclusion
and respect. Committed to maintaining a workplace where everyone
feels valued, respected, and empowered to contribute. Strives to
bring new thoughts and ideas to teams in order to drive innovation
and unique solutions. Excels in working among diverse viewpoints to
determine the best path forward. Experience in connecting with a
diverse set of clients to understand future business needs – is a
continuous learner. Commitment to challenging the status quo and
promoting positive change. Participate in and drive collaborative
efforts to advance tools, technology, and ways of working to better
serve an evolving client base. Believes in value of diversity so we
can reflect, connect and meet the diverse needs of our clients and
employees around the world. Shift: 1st shift (United States of
America) Hours Per Week: 40
Keywords: Bank of America, Coconut Creek , Sr. Service Specialist, Accounting, Auditing , Hialeah, Florida
